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Abstract:
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Six Sigma incorporates a pivotal process to aggressively pursue a campaign that boosts customer
satisfaction, increases capability, improves profitability and generates higher yields. Six Sigma
involves use of statistical tools within a structured methodology for gaining the knowledge required
to deliver better and cost effective services and products than the competition. A continually
satisfied customer is a true foundation for profitability, bottom line results and global
competitiveness. Six Sigma methodologies are practised at corporate business and support units
to deliver better values in products and services in terms of size, schedule and quality. Researcher
has attempted to find out how Six Sigma is implemented at Select IT Companies in India. Case
studies of WIPRO, SATYAM and TATA CONSULTANCY SERVICES are presented. |